Your project
Understand first. Then show. Then guarantee.
We want to talk to you and understand your specific situation – before we present anything to you. This creates a clear path to your solution, at a fixed price and without surprises.
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Step 1
You tell us about your organisation
In the first conversation, we listen: how do you work today, which systems do you use, what are your challenges and goals?
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Step 2
We analyse your situation
We evaluate your requirements and outline what a system landscape tailored to you could look like – including your existing systems and service providers.
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Step 3
Presentation of your possible system landscape
In a personal online presentation, we show you this system landscape – with live examples and, where it makes sense, different best-practice options to choose from.
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Step 4
Solution concept and fixed-price project contract
If you are convinced, we draw up a solution concept that describes your specific project comprehensively, and a project contract that guarantees your solution at a fixed price.
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Step 5
Implementation – all from a single source
We provide the complete implementation team and support you with data migration, training and consulting.
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Step 6
Go-live and transition to operations
After go-live, our service team takes over support – all requests run through a ticketing system and remain traceable. The scope and response times of the services are tailored with you in a service level agreement (SLA).
Consulting included
We understand your business
Thanks to our many years of industry experience with NPOs and associations, we understand how your organisation works – in fundraising, in membership management and in your individual processes. That’s why we don’t simply implement requirements: we actively advise you and make proposals, including different best-practice options from which you can choose the right solution for your organisation.
Many years of industry experience
At home in fundraising, associations and federal structures since 1989.
Consulting, not just order processing
We challenge assumptions, advise and contribute our own proposals.
Best-practice options
Proven approaches to choose from – tailored to your organisation.
Our promise
No hidden follow-up costs. No unclear requirements.
Unclear requirements lead to disillusionment, higher costs and longer implementation times as a project progresses. That’s why we clarify everything essential before the project starts – and guarantee the price.
Fixed price
Your project contract guarantees the described solution at a fixed price.
Clear solution concept
Your project is comprehensively described before implementation begins.
Project organisation included
We provide the complete implementation team.
Data migration & cleansing
Your data is migrated using a tested procedure – prepared by you or by us.
Training & consulting
Your staff are trained and supported.
Data migration
Moving your data safely into the new platform
Data migration starts early in the project. After all, the quality of the migrated data is the foundation for fundraising, campaigns, communication, automation and analyses.
Data migration is usually complex: data that has grown over the years, differing structures and many special cases all need careful handling. That is why we create a migration concept. It examines and analyses all data and fields of the previous system – and defines what is needed and how it is mapped onto the data model of the new platform.
Together we decide what is transferred into the new platform in a structured way – typically people and organisations, contact persons, attributes, account data, regular donations and supporter schemes, payments, relationships, notes and contacts. And anything that cannot be clearly assigned is not lost: historical data is kept in transition tables – kept “warm”, so to speak – and remains available should you ever need it.
The data reaches OM via the migration interface. You can prepare it yourself – or we take care of it for you. The procedure is the same in both cases: early in the project, we migrate 100 % of the data from the previous system. This allows volume checks and a thorough review of special cases – with real data instead of assumptions.
Early in the project, we migrate 100 % of the data from the old system – not just an extract. The productive migration at go-live is then simply a repeat of what has already been proven, just with current data.
From our projects
In an implementation project, one thing matters above all: clarity from the start. We clarify the requirements together before implementation begins, migrate your data using a tested procedure and support your staff until well beyond go-live. So you always know where your project stands – and what it costs.
Paul SchmengerTeam Lead Service ProjectsTell us about your organisation.
The first step is a no-obligation conversation. We will get in touch with you to arrange an appointment.