Support
When day-to-day business is on fire
Our goal: your daily operations run as smoothly as Swiss clockwork. And if something does get stuck, we are there for you quickly.
Support & contact
How to reach us
Online helpdesk
Submit your request in the ticket system – at any time. It is classified immediately, and you can follow its progress.
Go to the ticket system (opens in a new window)Hotline
Monday to Friday, 08:30–11:30 and 14:00–16:30 (CET)
+41 71 727 21 70Our promise
Fast response – contractually agreed
Requests that reach us via the online helpdesk are classified by type of incident. This determines the maximum response time – that is our promise to you.
Clear response times
Every ticket is classified by type of incident, so how quickly we respond is clearly defined.
Scheduled support hours with an SLA
The interplay of many tools keeps getting more complex – even a small update to third-party software can have a big impact. With a service level agreement (SLA), we reserve regular support hours for you and we can respond quickly.
Extended agreements
Shorter response times or extended business hours for your requests can be agreed contractually.
Your contact person
Our vision is to deliver software support and services that exceed your expectations. We strive for the highest possible customer satisfaction and support you optimally in using the Creativ platform.
Ivan VilligerTeam Lead Service Support